Jitva Foundation — Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy applies to personal data collected through our website, mobile interfaces, donation pages, offline forms, and through communications with our staff or volunteers.

By accessing or using our services, you acknowledge that you accept this Privacy Policy. If you do not agree to this policy, please do not use our website or services.

2. What Information We Collect

We collect the following types of information depending on how you interact with us:

2.1 Personal Identifiers

Full name, date of birth (when required), postal address, email address, phone number, and other contact details provided during registration, donation, volunteer sign-up, or program participation.

2.2 Financial & Payment Information

Donation amount, transaction IDs, payment method details (card, UPI, bank transfer) necessary to process and record donations. We do not store full card data on our servers — payment processing is handled by secure third-party payment processors.

2.3 Communications & Content

Messages you send to us, email correspondence, feedback, testimonials, and content (including photos) you submit for campaigns or events.

2.4 Usage & Technical Data

IP address, device type, browser type/version, pages visited, referral URLs, clickstream data, timestamps, and analytics data collected via cookies and similar technologies.

2.5 Volunteer & Beneficiary Data

Experience, qualifications, availability, health information (when required for program safety), beneficiary details necessary to provide services.

2.6 Publicly Available Information

Information you make public on social media or other public platforms that we may collect if you link accounts or provide such information to us.

3. How We Use Your Information

We use collected information for the following purposes:

• To process donations, issue receipts and acknowledgements, and to manage refunds or disputes.
• To deliver programs, coordinate volunteers, schedule events and communicate logistical information.
• To respond to inquiries, provide customer support, and maintain donor or beneficiary records.
• To send newsletters, updates, appeals and marketing communications (where you consent or where permitted by law).
• To analyse trends, improve our website and services, perform research and analytics for program planning.
• To detect, prevent and respond to fraud, security incidents, or illegal activities.
• To comply with legal obligations, audits, accounting, tax and regulatory requirements.

We process personal data on lawful bases including consent, contractual necessity, legitimate interests, and legal obligations as applicable.

4. When and With Whom We Share Data

We may share personal information with the following categories of recipients:

• Service providers: Payment gateways, hosting providers, email platforms, CRM providers, analytics providers, and other vendors who perform services on our behalf.
• Partners: Project partners, NGOs, hospitals, or agencies involved in joint programs — only as necessary to deliver the services.
• Legal & regulatory authorities: When required by law, legal process, litigation, or to protect the rights, property, or safety of our organization, staff, volunteers or the public.
• Auditors & advisors: Auditors, accountants and legal advisors for compliance, reporting and due diligence.
• Successors: In connection with a merger, sale, or other corporate reorganization, subject to protective measures.

We require third parties to treat your information securely and in accordance with applicable laws and this policy. We do not sell personal data to third parties.

5. Donation Data — Special Considerations

Donor information is used to:

• Provide donation receipts and acknowledgements for tax and record-keeping purposes.
• Send updates on campaign progress and impact reporting if you opt in.
• Maintain donor records for stewardship and regulatory compliance.

Designated donations: If you designate a donation to a specific campaign and the campaign cannot be completed as specified, we will make reasonable efforts to honor your intent. If reallocation is necessary, we will allocate funds to a similar program consistent with donor intent and legal requirements.

Recurring donations: For recurring donations, we will charge the payment method you provide until you cancel. You may cancel recurring donations through your payment provider or by contacting us in writing.

Anonymous donations: If you choose to donate anonymously, we will not publish your name or identifying information in donor lists, unless required by law or you give permission.

6. Cookies & Tracking Technologies

We use cookies, pixel tags, local storage and similar technologies to improve the website experience and for analytics. These technologies help us:

• Remember preferences and settings.
• Understand website usage and performance.
• Deliver, measure and improve advertising and fundraising campaigns.

You can control cookie preferences via your browser settings. Blocking certain cookies may affect site functionality. We may display a cookie banner which allows you to accept or decline non-essential cookies.

7. Security Measures

We use reasonable technical, administrative and organizational safeguards to protect personal information from unauthorized access, disclosure, or misuse. Measures include:

• Encrypted transmission using TLS/HTTPS where supported.
• Access controls and role-based permissions for staff and volunteers.
• Regular security reviews and vulnerability assessments.
• Secure third-party service agreements and baseline security requirements for vendors.

While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security of information transmitted to our website or stored on our systems. If a data breach occurs that affects your data, we will notify you and regulators as required by applicable law.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, to fulfill legal and regulatory obligations, and to resolve disputes. Retention periods may vary by data type:

• Donation records: retained for statutory accounting and tax compliance periods (typically several years as required by local law).
• Volunteer and beneficiary records: retained as necessary for program administration, legal compliance and participant safety.
• Marketing preferences: retained until you unsubscribe or withdraw consent.

When retention is no longer required, we will securely delete or anonymize the data.

9. Your Rights

Depending on your jurisdiction and applicable law, you may have rights related to your personal data including:

• Access: Request a copy of personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of personal data in certain circumstances.
• Restriction: Request restriction of processing in specific situations.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Portability: Receive certain data in a portable format where technically feasible.
• Withdraw consent: If processing is based on consent, you can withdraw consent at any time without affecting processing done prior to withdrawal.

To exercise your rights, contact us at support@jitva.help. We may require verification of identity before fulfilling requests and may need to retain certain information to comply with legal obligations.

10. Children’s Privacy

Our services are not intended for children under 13 (or younger age as applicable under local law) unless parental consent is obtained. If we learn we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected data from a child, please contact us immediately.

11. Third-Party Links & Services

Our site may link to or integrate with third-party websites, social platforms, and service providers (payment processors, mapping services, social login, analytics providers). These third parties have their own privacy policies and practices — we encourage you to review them. We are not responsible for third-party practices or content.

12. International Data Transfers

We operate primarily in India but may transfer personal data to other countries where our service providers or partners are located. Where transfers occur, we implement appropriate safeguards (contracts, standard contractual clauses, or equivalent measures) to protect personal data in accordance with applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted prominently on the site and, where appropriate, notified to registered users by email. Continued use of the site after changes constitutes acceptance of the updated policy. The "Last updated" date at the top indicates when this policy was last revised.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

• Organization: Jitva Foundation
• Address: Office No. 102, Shingotepark, Manjari BK, Pune, Maharashtra 412307, India
• Phone: +91 96916 64408
• Email: support@jitva.help

We will respond to privacy-related inquiries in a timely manner and take steps to investigate and address concerns.

15. Additional Notices (Region-Specific)

India: We comply with applicable Indian laws regarding data protection and retention. Donors seeking tax-exempt receipts should consult their tax advisor for guidance. Your rights and remedies may vary depending on local law.

Other Jurisdictions: If you are located outside India, please note that laws may differ. By using our services you consent to the transfer and processing of your information in India and other countries as necessary to provide services.